![]() ![]() So IT were having to constantly deal with the same kinds of queries and updating the knowledge base was infrequent, because it was time consuming. ![]() The difficulty for the company was that the interactions between staff and the backend software were not smart enough to deal with the variety of requests coming from the staff. These projects are managed backend with a knowledge base and software that moves through the various steps of the project. Uploading documents to Project Management chatbotsĪnother recent request to SnatchBot was to make a chatbot for a large company that has over 200 projects running on any day, involving a thousand staff. For the staff, not only can they now provide a round-the-clock service, but the details of the incident are automatically placed in the backend project management software, saving hours of time laboriously transferring telephone conversation details into forms. Now the residents have a 24/7 immediate service that just takes seconds to lodge the report and upload their pictures. Their pain point was that it takes a long time for a human to manage a phone call and especially that when it came to asking the resident for a photo of the problem, the resident had to be referred to the local government website.Ī chatbot that can upload user photographs is a perfect solution for this use case, because it helps both the staff and the residents. SnatchBot was recently approached by a government body with the responsibility for addressing resident concerns around litter and hazards. The chatbot can ask questions to check the right materials are being submitted and it’s the perfect tool for assessments that require a combination of conversation responses and the submission of prepared work. With a chatbot that can upload documents, management of the administration becomes more sophisticated too. The great value of chatbot learning compared to passive learning via video or even lectures is that the experience is constantly interactive and engaging. ![]() Want to see how? Try talking to our education chatbot. ![]() With the arrival of AI-driven chatbots, it becomes possible to automate not only the administration of courses but also aspects of the learning experience. This is an essential functionality of any software to assist educational admin, but it falls far short of what is possible in teaching and learning today. As part of this technical change, educational organisations have adopted software that allows the student to upload their work. This was happening before COVID but was massively accelerated from 2020 as remote learning became the main way in which students accessed their curricula. Universities, colleges and schools are automating more and more of their administrative processes. Seven use cases for chatbots that can upload documents 1. Yet such chatbots are automating processes in seconds that otherwise would take hours. People are used to chatbots providing information via conversations 24/7 but it is less common to encounter chatbots that allow the user to upload their documents into the conversation. Below we outline the top seven use cases for chatbots that can upload text files, pdfs, images, audio and video files. An extremely valuable feature for chatbots is an ability to receive files and documents. ![]()
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